FAQ

Your concert or event ticket includes free travel to the event using public transportation provided by the Rhein-Main-Verkehrsverbund (RMV) within the entire fare zone. This so-called “Kombi-Ticket” is valid for 2nd class travel both to and from the event, starting five hours before the event begins and lasting until the end of operating hours. You will find the corresponding information on your ticket.

Public transport:

• Subway line U4 (station: “Festhalle/Messe”)
• S-Bahn (to Central railway station, then transfer to U4 towards Bockenheimer Warte or walk 10 minutes)

By car:

The Festhalle is easily accessible from the motorway. Please follow the signs of our integrated traffic guidance system. These will direct you to the Festhalle by the shortest route.

There are numerous paid parking spaces available within walking distance in several public parking garages. For example:

• Messeturm (Please note: The parking garage is not barrier-free)
• Congress Center Messe Frankfurt/ Maritim Hotel
• Westend Gate/ Marriott Hotel
• Hotel Mövenpick
• Skyline Plaza

The Messeturm and Congress Center/Maritim Hotel parking garages offer a special rate for concertgoers. From 5:00 p.m. to 2:00 a.m., a flat fee of €15 applies. If you enter after 5:00 p.m., your vehicle’s license plate will be automatically recorded by the system. Directly after entering, simply enter your license plate number at the pay station and select the “Konzerttarif” (concert rate). When leaving after the concert, the barrier will open automatically, allowing you to exit.

Yes, there are two charging stations for electric vehicles in both the Messeturm parking garage and the Hotel Mövenpick parking garage. Additionally, the Skyline Plaza parking garage offers 8 EV charging stations on parking level PB 4.

Due to its central location in Frankfurt, the Festhalle unfortunately does not have dedicated parking spaces for motorhomes. We therefore recommend using a nearby campsite and traveling to the venue by public transport. For more information, please visit Camping in Frankfurt - camping.info

People with limited mobility…

• with a disabled parking permit or a disabled person’s pass with the “aG” designation: Entrance directly via „Tor Nord“ (North Gate) onto the Messe Frankfurt grounds. To do so, you will need an access permit, which can be requested in advance via email or through our information hotline.

• without a disabled parking permit or a disabled person’s pass with the “aG” designation: Please contact our information hotline via +49 69 75 75 69 99 or barrierefrei@messefrankfurt.com. We are happy to provide information on additional nearby parking.

Yes, free bus parking is available in front of Hall 1 on Brüsseler Straße.

Taxis are usually available in front of the Festhalle, across from the Maritim Hotel. Alternatively, feel free to contact one of the local taxi companies directly, for example:

• Taxi Frankfurt +49 69 - 23 0001 und 23 0033

• Main-Taxi Frankfurt +49 69 - 73 30 30

• Taxi 55 069 - 55 88 00

• TIV Taxi Ihres Vertrauens +49 69 - 68 68 68 Taxi68

• Time Car Taxi +49 69 – 20304

Frankfurt offers a wide range of hotels across all price categories. You can find an overview of nearby hotels here.

Doors usually open 90 minutes before the event starts. For more specific information, please visit the event’s page in our event search: Events.

The box office usually opens at the same time as doors open.

Yes, the Festhalle offers several supervised and paid cloakrooms. They are located directly in the entrance area of the venue.

Large bags (larger than A4 size), backpacks, suitcases, and other bulky or potentially dangerous items are not permitted inside the Festhalle.

Compact cameras and smartphones are generally allowed. However, professional equipment (such as DSLR cameras, zoom lenses, video cameras, etc.) is not permitted. The specific rules of the event organizer apply.

No, dogs are not allowed inside the Festhalle. Guide dogs are exempt.

No, bringing your own food and drinks is not permitted. However, a variety of snack stands on-site offer a selection of beverages and snacks.

At most stands and the cloakroom in the Festhalle, you can pay using either debit card (EC card) or cash.

Please reach out to the lost and found office or inquire via email at fundbuero@messefrankfurt.com to check whether your lost item has been found.

No, smoking is not permitted inside the Festhalle.

The 1st and 2nd balconies of the Festhalle are not barrier-free, as there is no elevator access. However, the arena floor is fully accessible, and designated seating for wheelchair users is available. A corresponding ticket must be purchased in advance—please contact the ticket provider early to make arrangements. An accompanying person does not need a separate ticket and may sit with you in the designated area.

Re-entry after leaving the Festhalle is not permitted. Please plan accordingly. 

In general, it is up to parents to decide whether their underage children may attend a concert alone. Unlike dance events, concerts and similar events are not subject to fixed age limits under Germany’s “Jugendschutzgesetz” (Protection of Young Persons Act).

However, please note that the event organizer or the City of Frankfurt may impose specific conditions if an event is deemed to pose a risk to the physical, mental, or emotional well-being of children or adolescents. These conditions may include age or time restrictions, or a ban on alcohol at the event.

If you’re unsure, please check directly with the event organizer. You can find their contact details on the respective event page in our event search.

Yes, you can send fan mail to the Festhalle. We will forward it to the artist’s management on the day of the event. However, please note that we cannot guarantee a response to your fan mail.

Address:

„Artist“

c/o Festhalle Messe Frankfurt GmbH

Ludwig-Erhard-Anlage 1

60327 Frankfurt am Main

Germany